Get answers to some of our most commonly asked questions.
Frequently Asked Questions (FAQs)
What is GTIN?
Before beginning to use barcodes, the numbers used on barcodes must be created; these numbers are the GTINs (also known as UPCs or EANs). A Global Trade Item Number (GTIN) is a unique number that identifies any pre-defined trade item (a product or service) that may be priced, ordered or invoiced at any point in any supply chain. Trade items include all services and products, from raw materials through to end user products.
The Brand Owner, the organisation that owns the specifications of the trade item, regardless of where and by whom it is manufactured, is normally responsible for the allocation of the Global Trade Item Number (GTIN).
What is GLN?
The Global Location Number (GLN) is used to identify locations. GLNs are very important in transport and logistics processes. For example, a GLN can be shown on a logistic label to indicate where the logistic unit should be delivered. A GLN can also be physically marked with a barcode at a location, for example on a dock door or on a storage location.
GLNs give companies complete flexibility to identify any type or level of location required, whether physical, operational, or legal. They ensure efficient communication and processing since names, addresses and other information about locations do not need to be communicated with every transaction.
What is UPC?
A UPC is a Universal Product Code. UPC is the name given to the standard barcode image of a 12-digit GTIN that is commonly used in North America.
What is GPC?
GPC is Global Product Classification. GPC classifies products by grouping them into categories based on their essential properties as well as their relationships to other products. GPC offers a universal set of standards for everything from a car to a liter of milk.
What is the difference between GTIN, UPC, and EAN?
A UPC is part of the GTIN family, but it is a 12-digit barcode that is specific to the North American market used to identify most products. The rest of the world uses 13-digit EAN barcodes to identify products. However, both types of numbers and barcodes are part of the GS1 System of international standards, so both are accepted globally. A UPC barcode and 12-digit GTIN does the same job as an EAN barcode and 13-digit GTIN. So, if you license UPCs from a GS1 organization, you will have no problems using them globally. When a 13-digit number is required you can add a zero to the front of your 12-digit GTIN.
What is SSCC?
Serial Shipping Container Code can be used by companies to identify a logistic unit, which can be any combination of trade items packaged together for storage and/or transport purposes; for example a case, pallet, or parcel.
What is GTIN-14 or ITF-14?
ITF-14 barcodes were introduced to allow companies to print barcodes directly onto corrugated packaging materials, and are generally scanned at goods in transit, in warehouses, and in distribution centers. ITF-14 barcodes are chiefly used on outer cases (trade item groupings) and cannot be scanned at the Retail Point-of-Sale.
What are the benefits of GS1 barcodes for retailers and consumers?
Helping you build your brand in the most secure and efficient way is a priority for us here at GS1 UAE. Because of the uniqueness, accuracy, authenticity, efficiency, and above all, the security that comes with GS1 barcodes globally, you can trust that running into any mishaps with sellers anywhere is simply not a possibility. After all, we’re trusted by over 2 million customers; brands, retailers, and manufacturers all over the world rely on the GS1 system to keep their businesses running smoothly. Every single person involved from the start to the end benefits from the tools that GS1 provides you with to help you deliver the best choice, the best service, and the best experience.
Is barcode printing included in GS1 services?
Barcode printing is not included in GS1 services, but there are specialized companies for label printing.
How can I get a barcode?
What are the steps to getting a barcode?
- Visit the website and click on Get a barcode and proceed with the steps to receive the official quotation.
- Once you have received the quotation and agreed to it, you will receive a confirmation. Click on the ‘approve’ button in the email.
- Once you have approved the quotation, you will automatically receive the Tax Invoice and Terms and Conditions.
- Submit the Terms and Conditions signed and stamped by the authorized signatory (this should be the same person mentioned on the Trade License).
- Proceed with making the payment.
- Once the payment has been credited, you will receive the receipt and certificate.
- Create your Numberbank to which you will be sent the credentials to log in and start generating your barcodes.
How long will it take to get the barcode?
It typically takes 1-2 working days to receive your barcode. This can, of course, vary depending on customer requirements and compliance to the registration process.
How do I get the barcode number?
You will have access 24/7 to your account on the portal (Numberbank) to be able to generate barcodes. A user manual for the Numberbank will also be provided to you.
Can I reuse the barcode?
To make sure your products can always be identified uniquely, GTINs cannot be reused. This is because e-commerce has changed the way products exist. Even if a product is no longer in production in the physical world, in the digital world it may still be searchable and could cause a clash if the same GTIN has been reallocated to a new product.
Do I need a different barcode for each country I sell in?
No—one GTIN travels globally. Only regulatory labels may differ.
What documents do I need to get a barcode?
You just need a valid trade license, Ejari, or any proof of billing.
Do I need a different barcode for each product variant I sell?
Yes, according to GS1 standards, each product variant (such as different sizes, colors, flavors, etc.) needs its own unique barcode (specifically, its own GTIN).
Can I use the same GTIN for different pack sizes or for another item?
No, according to GS1 standards, each product variant (such as different sizes, colors, flavors, etc.) needs its own unique barcode (specifically, its own GTIN).
What is the standard size of a barcode (bar lines/image)?
The standard size of a barcode is either 2.5 cm height x 1.5 cm width, or 2.75 cm height x 1.5 cm width.
What resolution should my barcode image be for printing?
Minimum 300 dpi in black on white for reliable scanning.
What details can you see in the barcode upon scanning it?
The details that are scanned depend on the visuals of the type of barcode images.
Are GS1 barcodes internationally accepted?
Yes, GS1 barcodes are the only barcodes that are accepted globally.
How do I allocate the barcode?
You need to allocate a unique number for every style, color, and size of your product. This is so each of your products can be uniquely identified by search engines, warehouse management tools and point of sale devices, ensuring your customer receives the correct item. For example, if you sell a white t-shirt in three sizes (small, medium, and large), you will need three GTINs for each of the three sizes.
Is it possible to delete the barcode in my Numberbank once it has already been generated?
Once the barcode has been generated in your Numberbank, it cannot be deleted or edited.
What are the details I should enter in the description box?
The standard product description includes: name of the brand + name of the product/sub brand + size or color. It may also sometimes include the model number, depending on what the product is. Some examples of product descriptions are:
- Cadbury Dairy Milk 300g
- L’Oreal Paris True Match Foundation 5W Golden Sand
- Marlboro Gold 20 Sticks
- Lancome Hypnose Homme Eau de Toilette 50ml
Does GS1 provide a certificate for a single barcode?
The GS1 UAE certificate covers the range of the barcodes that you have with us.
Can I still get a barcode from GS1 UAE if my company’s manufacturer is located outside the region?
Yes, you can still get a barcode from GS1 UAE.
What do I do if I find out that someone else is using my barcodes?
Please inform us and we will take the best course of action to help you tackle this issue.
Can I register barcodes under my trademark?
No, the brand name does not need to be registered along with the company name.
How can I get a barcode?
Do you offer a lifetime subscription?
Unfortunately, we do not offer a lifetime subscription.
Can I register as an individual seller if we do not have a trade license?
Yes, you can register as an individual seller.
Does the brand name also need to be registered along with the company name?
No, the brand name does not need to be registered along with the company name.
Can I transfer ownership of my GS1 barcodes to a new owner or partner?
Yes. A No Objection Certificate (NOC) with the company stamp and an authorized signature is required.
Can I still get a barcode from GS1 UAE if my company’s manufacturer is located outside the region?
Yes, you can still get a barcode from GS1 UAE.
How much do the barcodes cost?
The cost of the barcodes varies based on the packages offered by us. You can click on Get a barcode on our website and follow the steps to get the official quotation.
Is there a discount on the barcode prices?
The larger the volume of barcodes in the package, the cheaper the unit price of each barcode. In other words, the larger the package you subscribe to is, the cheaper a single GTIN is.
What is the “annual fee”?
The annual fee refers to the licensing that you pay for annually for using GS1 barcodes.
How can I get more barcodes if the package I have subscribed to finishes?
You can contact us to license more barcodes for you with a new package.
Do you offer a lifetime subscription?
Unfortunately, we do not offer a lifetime subscription.
What are the payment terms?
The payment should be made upon the receipt of the invoice.
How can I pay for the barcodes?
The payment can be done through a bank transfer.
Can I get a statement of account?
Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988.
Can you send me the tax invoice after payment?
Sure, we can! Or you can also download it directly from your MyGS1 portal.
Do I need separate barcodes for my Amazon and retail listings?
No, the same GS1 GTIN works everywhere, including Amazon, Noon and Carrefour, as long as each product variant has its own code.
How long does it take for my GTINs to be recognised by Amazon?
We provide Amazon with data on new members every day. Amazon needs to then process this information which means it may take up to 72 hours from the time you join GS1 UAE for your numbers to become valid on the Amazon site.
Can I use the same barcode for Amazon, Noon, Carrefour, etc.?
Yes—one genuine GS1 GTIN per product variant is accepted by every major marketplace and retailer, including Amazon, Noon and Carrefour. Generate it once and use it across all channels.
Why are my GS1 numbers not being accepted by Amazon?
There may be a number of reasons why your GS1 barcodes aren’t being accepted by Amazon. This can range from the time it takes Amazon to register GTINs to simply selecting the GTIN option instead of the EAN option in the product ID dropdown list.
Can I use GS1 barcodes for Amazon FBA?
Yes—Amazon’s policy specifically calls for authentic GS1 GTINs.
Why do I need GS1 barcodes to sell on Amazon?
Retailers and marketplaces trust GS1 GTINs as the single “passport number” for every product. Using them avoids duplicate codes, speeds listings on Amazon and stores, and keeps checkout, inventory, and shipping data error-free worldwide.
Are GS1 barcodes accepted by all retailers and online marketplaces?
Yes—Amazon, Noon, Carrefour and 2 M+ retailers rely on the GS1 database for validation.
Can I use the same barcode across different channels?
Yes—a single GTIN follows the product everywhere (online, retail, import/export).
How do I renew my barcode/GS1 license?
You will be receiving an email notification for the renewal 30 days before the expiration date.
What happens if my barcode license expires?
If you don’t renew your license by the due date, you can lose your rights to the barcode/GTIN prefix license, and that can cause chaos (especially with retailers who verify barcodes through Verified by GS1 or Amazon’s Brand Registry). They might think your barcode is invalid if it’s not actively licensed.
When is my license due for renewal?
Exactly one year after your license issuance date. You can check it on your certificate or any renewal email.
What happens if I do not renew my account or barcode subscription?
The consequences of termination are as below:
On termination of this agreement, the licensee shall:
(a) Cease applying GS1 Numbers to Products: cease applying GS1 numbers to any products manufactured or sold by the licensee after the termination date;
(b) Cease using Licensed Services: immediately cease using the licensed services; and
(c) Cease using Intellectual Property: cease all direct or indirect use of the GS1 numbers, the licensed services, and the related intellectual property other than in connection with products manufactured or sold prior to the termination date.
On termination of this agreement, the licensee shall:
(a) Cease applying GS1 Numbers to Products: cease applying GS1 numbers to any products manufactured or sold by the licensee after the termination date;
(b) Cease using Licensed Services: immediately cease using the licensed services; and
(c) Cease using Intellectual Property: cease all direct or indirect use of the GS1 numbers, the licensed services, and the related intellectual property other than in connection with products manufactured or sold prior to the termination date.
My license has expired, can I still use my barcodes?
No, you’re no longer officially authorized to use the GS1 Company Prefix or GTINs assigned to you. Retailers or marketplaces like Amazon might flag your codes as invalid/inactive if they check the Verified by GS1 database and see your prefix is expired.
Is there a grace period after license expiration?
Yes, we allow 15 days before your license is suspended, and additional 15 days before it is permanently terminated.
Can I pay for my renewal in installments?
Unfortunately, you cannot pay in installments. 100% of the payment must be made in advance.
Do I need to submit new documents during renewal?
Only if your trade licence details have changed; otherwise, no extra documents are needed.
Can I upgrade my package during renewal?
Unfortunately, once the package is ordered, it can’t be upgraded, downgraded, or combined. If you need more barcodes, a fresh separate set will be assigned to you.
Will I get a new set of barcodes upon renewal?
Your existing GTINs stay valid; renewal simply extends the licence. New codes are issued only if you upgrade.
Can I suspend my license temporarily instead of renewing?
Unfortunately, we don’t have the option of temporarily suspending licenses.
Can you change the TRN (Tax Registration Number) on my invoice?
Yes—you can send us the new TRN certificate, and we will update the system.
How do I cancel my membership/subscription?
You can send an official request to support@gs1ae.org.
Can I get a statement of account?
Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988.
Can I update the billing details on my invoice?
You can send an official request to support@gs1ae.org.
Can you update/change the point of contact for accounting matters?
Yes, please send an email to support@gs1ae.org for assistance.
I've run out of GTINs, how do I purchase more?
You can send an official request to sales@gs1ae.org.
How do I generate my barcodes?
Log in to My Numberbank → Go to Keys → Click the “+GTIN” and fill up the the mandatory fields attributes and publish.
Where can I download my barcodes from?
Log in to My Numberbank → Go to Keys → Click on Export.
How can I access my barcodes?
Log in to My Numberbank → Go to Keys → Click on the image format to download the barcode image (PNG or SVG).
Do you have a guide on how to use the Numberbank?
Yes, we do! We have a step-by-step guideline for generating barcodes on the Numberbank and also a recurring webinar training on how to navigate the Numberbank.
How do I edit product details after assigning a GTIN?
You can go to Keys and select the GTIN that you want to edit. There is a window of 72 hours to make the necessary changes.
How do I classify the GPC for my products?
GPC is a global category code; pick the closest match from the drop-down list provided during item setup.
Can I search by product name or barcode number?
Yes – go to Keys tab and use the search bar to type in your product name or the GTIN to find what you need.
How do I export my data from Numberbank?
Go to the Keys tab and tick the box on the top left to select the GTINs/barcodes that you wish to export.
What's the right GTIN format for individual items VS cartons?
Use GTIN-13 (EAN-13) for anything sold at the checkout, and GTIN-14 for outer cartons or multipacks.
What's the difference between GTIN-13 and GTIN-14?
GTIN-13 identifies the consumer unit; GTIN-14 is used for outer cartons or multipacks.
Can I suspend my license temporarily instead of renewing?
Unfortunately, we don’t have the option of temporarily suspending licenses.
Can I transfer GTINs to another company or brand?
Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988
Can I change the GPC after a GTIN is assigned?
You can go to Keys and select the GTIN that you want to edit. There is a window of 72 hours to make the necessary changes.
How do I fix incorrect product details on the Numberbank?
You can go to Keys and select the GTIN that you want to edit. There is a window of 72 hours to make the necessary changes.
What are the required fields to complete a GTIN record?
The mandatory fields are marked with asterisk (*) to indicate which fields are mandatory to maintain the effectiveness of data quality.
What's the correct format for product image?
The image should be in any of the following formats: .jpg, .jpeg, or .png, and it should be less than 2 MB.
Can I bulk upload multiple products on the Numberbank?
Yes, you can! Log in to your Numberbank → Go to Import tab → Download the template and fill in the details required → Upload it on the Numberbank.
Why am I encountering an error when uploading the bulk generation template?
Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988.
Why am I encountering an error when I try to publish/generate?
The error might be due to the image that you are trying to upload. To upload an image, it should be less than 2 MB, and the format must be in jpg, jpeg or png.
Is my product data in Numberbank visible to the public?
Yes, the main purpose of this is to increase the brand awareness and customer trust as the attributes entered are then reflected on Verified by GS1.
Can I add another user of my account?
Unfortunately, only 1 user can be assigned to each account.
Who do I contact for help with Numberbank errors?
Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988.
Can I book a demo or training session for Numberbank?
Yes, you can! Send an email to support@gs1ae.org or reach us through the phone at +971 4 557 0988.
Why is my account locked?
GS1 payment terms are 30 days from date of invoice for all GS1 UAE members. Accounts are automatically suspended by our system if the payment is not received by the due date. All the barcodes on your account remain, but access to allocate further numbers is restricted. You will receive automated reminders and statements by our system until the payment is made.
How do I log in to My GS1 community portal for the first time?
After your licence is issued, we email you an “Activate Account” link—click on it it, create a password, and log in with the same email you used on the application.
How do I reset my password on My GS1?
On the login page, choose Forgot Password, enter your registered email, and use the reset link we send (check spam if it doesn’t arrive in a minute).
Where do I download my GS1 certificate or license?
On My GS1 community portal, go to GS1 Certificates → click the download icon next to the current year.
How do I update my company details after registration?
You can update your company details by logging into your My GS1 account and editing your profile, or by contacting our support team for assistance.
How can I update my company profile or trade license details?
Log in to My GS1 portal → Select Manage Company Info, upload the new trade license PDF and updated address, then click on Save. Our team will verify and publish the updated details.
Can I add, remove, or edit additional users for our account?
Yes—Go inside MyGS1 → Manage Company Info, Add, Edit or Deactivate users as necessary.
My GS1 portal shows my licence as “expired”—what should I do next?
This means that the account has been suspended due to no payment being received against the outstanding GCP renewal. You can send an email to support@gs1ae.org to complete the renewal process.
How do I request a payment link for my renewal?
Send an email to support@gs1ae.org or reach us through the phone +971 4 557 0988.
Why can’t I access Numberbank from My GS1 Community dashboard?
Send an email to support@gs1ae.org or reach us through the phone +971 4 557 0988.
Can I see which GTINs are linked to my company prefix on My GS1?
Your GTINs can be viewed only in your Numberbank portal. They can only be viewed if your licence is active and your user role has Product Management rights. Renew the license or ask an admin to adjust your role.
How do I change the billing contact or email address on My GS1?
Send an email to support@gs1ae.org or reach us through the phone +971 4 557 0988.
Is there a way to set email alerts for upcoming license renewals?
This is automatic in the system as part of our renewal process. Usually, you will receive a notification a month before the due date so you can initiate the payment process.
How do I get a tax invoice?
Inside My GS1 community portal, go to Invoices & Receipts → click the download icon next to the current year.
How do I get a receipt for the payment I made?
Inside My GS1 community portal, go to Invoices & Receipts → click the download icon next to the current year.
How do I change my registered TRN (Tax Registration Number) on My GS1?
Send an email to support@gs1ae.org or reach us through the phone +971 4 557 0988.